top of page

Store Terms & Conditions


These online Terms and Conditions of Sale (Online Terms) include our AL-assalah Terms and Conditions throw sale. If our Conditions of Sale contradict these Online Terms in any way, then these Online Terms will take precedence. These Online Terms will apply to any contract (Contract) between you and Al-assalah  for the sale of goods to you which you have ordered through this website All orders placed by you are subject to acceptance by us. Orders will be accepted via email or upon delivery of the goods. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances. On any such occasion we will email you to make you aware as soon as it is possible to do so. No Contract between us will come into effect until we have accepted your order.
These Online Terms together with our Conditions of Sale tell you who we are how you and we may change or end the Contract, what to do if there is a problem and other important information. Please read these Online Terms and our Conditions of Sale carefully and make sure that you understand them, before ordering any Goods from this website.


The description and price of the Goods you order will be as shown on the website at the time you place your order. We reserve the right to vary the price of the Goods at any time before the Contract becomes binding on us. Whilst we try to ensure that all descriptions and prices are accurate and are kept up to date, errors may occur. If we discover an error in the price or description of the Goods you have ordered, we will let you know as soon as reasonably possible. We will then offer you the option of reconfirming your order or cancelling it in exchange for a full refund. 

The price of the Goods and delivery are inclusive of VAT unless VAT is shown on the web page as a separate element.


You must accept these Online Terms in full before your order can be placed. You must be aged 18 or over to place an order with us. You will have an opportunity to check and correct any input errors in your order up until the point at which you place your order on the checkout page. Please take the time to read and check your order carefully at each stage of the process. Please make sure that you provide your correct phone number and email address when you place your order. This is essential to enable us to contact you with any questions or to update on any changes in circumstances.
When you place your order, this represents an offer from you to purchase Goods from us. We’ll send you an email to confirm that we’ve received your order. This does not mean that we have accepted your order (see below).

3.Payment Methods

Goods ordered through our website by debit or credit card. We accept Visa and Mastercard ,credit cards. However, this doesn’t mean that your order has been accepted and if we reject your order for any reason, or we can’t supply the Goods  you’ve ordered, we’ll credit your payment card with a full refund or credit your account with us (as applicable). Orders that require additional services such as (cutting, planning, etc.) additional fees will be apply, and order must be paid in advanced. 


Your order will be accepted when we either email you to accept your order The Contract between us is formed at the time we accept your order If your order is dispatched in more than one delivery, each dispatch will form a separate Contract covering the Goods delivered under that dispatch.

 Without affecting your cancellation rights (see below), you can cancel your order for Goods at no cost, at any time before we dispatch the Goods or any time before the confirmed availability for collection time for click and collect orders.


We may reject an order at any time before we have accepted your order. All orders are subject to stock availability and we will try to tell you as soon as possible if we can’t supply one or more of the Goods that you’ve ordered. If we can’t contact you about these out-of-stock Goods.


our third party will deliver the Goods to you at the address you have given in the checkout process. Delivery dates are given in good faith, but are estimates only. A member of staff will be in contact before this date to arrange a delivery time which suits you. On occasion we may have to change or cancel delivery dates or times at short notice.

If you keep our delivery vehicle waiting for an unreasonable time or the delivery driver is obliged to return without completing delivery, or if due to the nature of the Goods we have to provide additional staff to unload Goods, a reasonable additional charge may be made that reflects the extra services provided.

We’ll always try to make one single delivery where possible, to minimize inconvenience. However, this may not always be possible. Where your order contains a mix of Goods with different delivery lead times, the longest lead time will always apply to the entire order.

All deliveries must be received and signed for by a person aged 18 or over. If no one is available to take the delivery, we’ll call you to arrange a suitable date and time for redelivery. We may need to make an additional handling charge for this. If no one is available to receive the redelivery, we may cancel your order and refund your payment, minus any delivery and handling charges. Additional fees will apply for deliveries outside of Jeddah, and will be determined by the delivery company.


If Goods are faulty or delivered damaged, your rights are set out in the Conditions of Sale. If you’re ordering Goods from us as a consumer rather than in the course of your business, you may have additional legal rights and nothing in these Terms or Conditions of Sale will affect these rights.


If there are any issues with the Goods you’ve ordered, please contact us straight away so we can help, contact details are available on the website. Please have your order number to hand as well as details of the affected Goods. If we offer you a refund, this will be credited to either the card used to purchase the affected Goods or to your account with us (as applicable).


If you have ordered Goods on our website or over the phone, your right to cancel the contract starts from the date your order has been accepted, when we either email you to accept your order or we deliver the Goods to you or when you collect the Goods, which is the date the contract between us is formed. You will need to notify us of your cancellation and return the Goods to us within 30 days of receiving them. During this period, you may cancel your order and receive a full refund provided the Goods are returned to us in accordance with the requirements. Without affecting your cancellation rights, you can cancel your order for Goods at no cost, at any time before we dispatch the Goods, or any time before the confirmed availability for collection time for click and collect orders.

Goods may be exchanged in terms of contacting us throw email or cell phone.

To exercise your right of cancellation Goods must be returned to any Jewson branch and you must provide us with details of the Goods ordered, your contact details and the reason for the cancellation. You may only return Goods to us during our branch opening hours, which are from 8 AM till 12 PM & from 1;30 PM till 5;30 PM.

Full refunds will only be issued when we have received the Goods back in a resalable condition. This means they should be in their original packaging, unused, and undamaged and with a copy of the invoice included. You must take reasonable care to ensure the Goods are not damaged in the meantime or in transit. If the Goods are damaged (or have been modified) by you are damaged in transit in a way, we withhold the right to refuse any returns (or partial returns) that do not meet a good and sellable condition as described in this clause.


We respect your privacy. Therefore we never share or sell our customers personal information with any third parties. Any information collected through this site will only be used to provide, operate, develop, and improve the products and services that are offered to our customers. Where the purposes of collecting information include:

Purchase and delivery of products and services. We use your information to receive, handle, communicate, and deliver your products.

- Communicate with you. We use your personal information to communicate with you via different channels (e.g., by Phone, Email, and Whatsapp).
- Inform you. To get informed of other products and services we provide and or offers that may interest you.
- Improve the quality. To improve the quality of services we offer and to better understand your needs by requesting feedback and reviews.

bottom of page