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Frequently Asked Questions

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  • How can I see my order before buying?
    you can contact us to get pictures Or visit us.
  • Can I return my order?
    Yes, you can return your order. Please check Return Store Policy.
  • What are CPM & PC mean in the site?
    They are wood measure unit: 1- CPM Stand for Cube Per Meter : and this is the unit of wood volume that is calculated by multiplying Wood Thickness (T) x Width (W) x Length (L) = Volume (CPM) 2- PC stand for Peices: and this unit used in most standard wood size like all kind of boards and white wood.
  • What are the delivery costs?
    - The delivery costs depend on the order weight and wood Length And customer location. - We are deal with 3rd parts. - The customer can bring his car for pick up from our store.
  • How long does delivery take?
    Mainly, our orders take 1-2 working days depend on the quantity needed and the cars available for delivery.
  • How many working days & Hours in our store?
    Fom Saturday to Thursday. 8:00 AM to 12:00 PM, 2:00 PM to 6:00 PM
  • Can I get a VAT invoice?
    Sure, after you make an order, we will confirm it then issue invoice including our Saudi Arabia VAT information. the customer also can request to register his VAT info in the invoice.
  • Do the prices shown include VAT?
    - The prices shown exclude the VAT. The VAT will be calculated on check out. - 15% VAT will be added to the shown prices.
  • What are the payment methods?
    1- Cash on delivery or in store. 2- Bank Transfer to our Rajhi or NCB Banks. 3- Visa, Master, Mada cards to our POS machine in our store.
  • How much the sizes shown are accurate to the real recieved?
    The timber and wooden materials sizes may be differ (-+3mm) Also calculate the volume may differ depending on the origin of product.
  • What are the carpentry services included?
    Cutting, Planning, joining, CNC routing, grooves, cut shapes, drill holes ...
  • Can I change my measurements?
    If the order is not cut yet, we will take the new sizes and check if there is any price difference.
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